The State of Shared Services Centers (SSC) in 2023 – Analysis Based on Available Reports
Shared Services Centers (SSC) play a crucial role in the global economy, enabling companies to centralize and optimize key business processes. In 2023, SSCs faced numerous challenges and opportunities driven by global trends and specific market conditions. Based on available reports, we present an analysis of the SSC sector and key insights for the future.
SSC Market Growth in Poland and Worldwide
Poland has long been one of the leading SSC hubs in Europe, attracting investments from multinational corporations. Reports indicate that while the Polish SSC market continues to grow, its pace is slowing compared to previous years.
Key conclusions:
- Poland as a Key Player in Europe – In 2023, Poland maintained its position as one of the largest SSC markets in Central and Eastern Europe. Thanks to a stable business environment, a highly skilled workforce, and competitive costs, Poland continues to attract new investments.
- Global Expansion – On a global scale, SSCs are increasingly being established in regions such as Asia and Latin America, where companies can benefit from lower operational costs and a rapidly developing IT infrastructure.
Regulatory Challenges and Operational Compliance
Like the startup sector, Shared Services Centers (SSCs) must navigate a complex regulatory landscape that can significantly impact their operations. In Poland and Europe, these challenges stem from local labor laws, data protection regulations, and tax compliance requirements.
Key conclusions:
- Regulatory Challenges in Poland – SSCs operating in Poland must comply with numerous legal requirements, including the General Data Protection Regulation (GDPR), labor law regulations, and tax compliance rules. Frequent changes in tax legislation and evolving financial reporting obligations pose challenges for many centers.
- Compliance Management in SSC – SSC operating across multiple markets must address varying regulatory requirements in different countries. Our firm supports Shared Services Centers in managing operational compliance, providing assistance in adapting to local regulations and optimizing compliance processes.
Automation and Digitalization in SSC
Automation and digitalization have become defining trends in the SSC sector, aimed at enhancing operational efficiency and reducing costs. Reports indicate that an increasing number of SSCs are investing in cutting-edge technologies to meet growing business demands.
Key conclusions:
- Investments in Technology – Shared Services Centers are heavily investing in process automation, including Robotic Process Automation (RPA) and Artificial Intelligence (AI). These technologies enable SSCs to significantly improve efficiency, reduce error rates, and enhance scalability.
- Digitalization as the Key to the Future – The future of SSCs will be closely tied to their ability to implement advanced technological solutions. Digitalization allows for better data management, improved service quality, and the ability to quickly adapt to changing market requirements.
Process Optimization as a Key Trend in SSCs
With increasing cost pressures and efficiency demands, process optimization has become a top priority for SSCs. Companies are striving to simplify and standardize processes, enabling better resource management and increased competitiveness.
Key conclusions:
- Optimization as a Necessity – In 2023, process optimization in SSCs became a necessity rather than an option. Companies are focusing on process standardization, eliminating unnecessary steps, and reducing operational costs.
- Our Support in Optimization – Our company actively supports Shared Services Centers in identifying areas for improvement, implementing efficient solutions, and managing transformation projects. This enables SSCs to focus on delivering value to their clients while enhancing their competitiveness.
Future prospects for SSCs
The future of Shared Services Centers will depend on their ability to adapt to changing market and technological conditions. SSCs must invest in technology, talent management, and regulatory compliance to maintain their market position.
Key conclusions:
- Technology and Automation – SSCs that invest in modern technologies and automation will gain a competitive advantage in the global market.
- Compliance Management – Continuous investment in regulatory compliance will be essential for SSCs to meet legal requirements across multiple markets.
- Operational Efficiency – Further process optimization will be critical for SSCs aiming to boost operational efficiency and reduce costs.
These insights are essential for understanding the challenges and opportunities facing SSCs in the coming years and identifying strategies for sustainable growth.
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